Reducing Collateral Consequences through Technology: Case Example, Virtual Mental Health Evaluation and Crisis Response Via a Smart App

Reducing Collateral Consequences through Technology: Case Example, Virtual Mental Health Evaluation and Crisis Response Via a Smart App
Posted 11/3/2021

Discusses case example of smart app use on iPad in the field for law enforcement to access mental healt hservices on the spot for client. In one jurisdiction there are approximately 800 specially equipped iPads in law enforcement vehicles and more than 7,000 in individuals’ homes in the 12 counties. As the service provider of the app, GrandCare, describes its use in the field, "If a police officer comes upon someone needing a mental health service, all they have to do is touch a button on that iPad. It would be like having a therapist right there in the front seat with them.” The system is easy to use as well, according to Smith. “Upon installation, the iPad is in single-app mode, [so officers] can’t use it for anything else except for mental health evaluations through our agency.” In addition to law enforcement vehicles and individual's homes, the GrandCare app is available on specially equipped iPads in libraries, museums, and other public spaces where a person might present with mental health symptoms that need attention. The goal is to offer services in the least restrictive environment possible.