How to Use 988 to Respond to Behavioral Health Crisis Calls

This brief highlights important facts about the new dedicated crisis line and offers tips to help communities prepare for the national launch of 988 in 2022. This brief shares key facts to know about 988 including launch timeline and how 988 will directly route people to local call centers within the National Suicide Prevention Lifeline Network. Calls will be answered by trained crisis operators and stresses the importance of collaboration with local law enforcement. Tips to prepare for a successful 988 implementation are provided and how to evaluate the gaps and needs for states and local communities when implementing the 988 crisis line.